This Privacy Policy explains how main24 collects, uses, stores, and protects the personal data of users who access https://main24.one. Please read it carefully. By registering an account or using main24's services, you confirm that you have read and accepted the practices described herein.
main24 operates the online gaming platform accessible at https://main24.one, offering sports betting, live casino, slots, and lottery services to users in Malaysia and other permitted jurisdictions. main24 is the data controller in respect of personal data collected through the platform.
For the purposes of this Privacy Policy, "main24", "we", "us", and "our" refer to the operating entity behind the main24 platform. "You" and "your" refer to any registered user or visitor of the main24 website.
main24 operates under an international gaming licence framework. Our data handling practices are subject to the data protection obligations of that licensing jurisdiction. Malaysian users should be aware that Malaysian data protection law (PDPA 2010) may also be applicable to the personal data of Malaysian residents that we process.
main24 collects personal data through multiple channels, including account registration, identity verification, platform use, and customer support interactions. The categories of personal data we collect include:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number | Registration & KYC |
| Contact Data | Email address, phone number, residential address (including city, state, postcode) | Registration & KYC |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history, deposit and withdrawal records | Deposit/Withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Platform use (automatic) |
| Usage Data | Pages visited, games played, bet history, wagering amounts, session duration, product preferences | Platform use (automatic) |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Support interactions |
| Verification Documents | Copies of NRIC/MyKad, passport, utility bills, bank statements submitted for KYC | KYC process |
We do not collect sensitive personal data (as defined under PDPA 2010) beyond what is strictly necessary for identity verification and compliance purposes. We do not collect biometric data.
main24 uses your personal data for the following purposes:
To create and maintain your main24 account; to process deposits and withdrawals in MYR; to provide access to Sportsbook, Casino, Slots, and Lottery products; to settle bets and process winnings; and to communicate account-related information including transaction confirmations and security alerts.
To verify your identity and age in compliance with our licensing obligations (KYC/AML requirements); to detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access; and to maintain records required by our licensing authority.
To monitor your gaming behaviour and detect patterns that may indicate problematic gambling; to apply responsible gaming limits you have set; to enforce self-exclusion or cool-off periods; and to comply with responsible gaming obligations under our international gaming licence framework.
To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations; to respond to lawful requests from regulatory authorities, law enforcement, and courts; and to maintain records as required under our licensing agreement.
To analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience. main24 uses internal analytics tools and, where applicable, pseudonymised data for this purpose.
Where you have provided explicit consent during registration or subsequently opted in, main24 may send you promotional communications regarding offers, bonuses, and new product features. You may withdraw this consent at any time by contacting support or updating your account communication preferences.
main24 processes your personal data on the following legal bases:
main24 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following circumstances:
We engage third-party service providers who process data on our behalf under binding data processing agreements. These include: payment processors (for MYR deposit and withdrawal handling); live casino game studios (Evolution Gaming, Pragmatic Play Live, and others — for game delivery); identity verification providers (for KYC); and IT infrastructure providers (for hosting and security).
main24 may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, and courts where required by law or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm.
In the event of a merger, acquisition, or sale of all or part of main24's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer where required by applicable law.
main24 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us provide a functional, secure, and personalised experience.
Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies while using main24.
Used to collect anonymised data about how users interact with the main24 platform — pages visited, time on page, and navigation paths. This data is used in aggregate to improve platform design and performance.
Store your preferences such as language settings, game lobby view, and display options so that they are retained between sessions.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. A cookie consent notice is displayed on your first visit to main24.
main24 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While main24 takes all reasonable steps to protect your data, no internet-based transmission or storage system is 100% secure. You should take steps to protect your own account credentials — see Section 3 of the main24 Terms & Conditions for account security responsibilities.
main24 retains personal data for as long as your account is active and for such periods thereafter as are required by law or our licensing obligations. Specifically:
When data is no longer required, main24 will securely delete or anonymise it in accordance with our data disposal procedures.
Subject to applicable law, you have the following rights in relation to the personal data main24 holds about you:
To exercise any of the above rights, please contact the main24 support team via live chat or at [email protected]. We will respond to verified requests within 30 calendar days. We may require identity verification before processing a data rights request.
main24 operates under an international gaming licence, and your personal data may be processed, stored, or accessed by service providers located outside of Malaysia. These may include game studio servers in Europe, payment processing infrastructure in Southeast Asia, and cloud hosting providers operating globally.
Where personal data is transferred outside of Malaysia, main24 takes appropriate steps to ensure that such transfers are conducted under adequate safeguards — including contractual data protection clauses with service providers and, where applicable, adequacy assessments of the destination jurisdiction's data protection standards.
main24 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. The main24 registration process includes an age declaration and is subject to identity verification that confirms date of birth.
If main24 becomes aware that personal data has been collected from an individual under 21, the account will be immediately suspended, any funds held will be returned to the payment source, and all personal data collected will be deleted in accordance with our data disposal procedures.
If you believe a minor has registered on main24, please contact support immediately at [email protected].
main24 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or service offerings. When material changes are made, we will notify registered users via email or a prominent notice on the main24 platform prior to the changes taking effect.
The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of main24 following notification of an updated Policy constitutes acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data main24 holds about you, please contact us through the following channels:
Data rights requests will be acknowledged within 5 business days and responded to in full within 30 calendar days. Complex requests may require additional time, in which case you will be notified of the extended timeline.
main24 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your data is used solely to deliver and improve the main24 service.
All data in transit between your device and main24 is encrypted with industry-standard 256-bit SSL/TLS. Sensitive stored data — including KYC documents and financial records — is encrypted at rest.
Identity verification (KYC) on main24 is a legal requirement under our international gaming licence. It protects you from fraud, ensures payouts reach the right person, and prevents underage access.
You have the right to access, correct, and in certain circumstances delete your personal data. All verified data rights requests are handled within 30 calendar days by the main24 privacy team.
main24 does not hold your data indefinitely. Retention periods are defined by legal obligations — typically 5 years for AML compliance records — after which data is securely deleted or anonymised.
Promotional communications from main24 require your explicit opt-in. You can withdraw consent at any time via your account settings or by contacting support — no questions asked.
main24 handles your personal data responsibly so you can focus on what matters — enjoying sports betting, live casino, and slots in a secure, MYR-friendly environment built for Malaysian players.
21+ only. Play responsibly. By registering you accept the main24 Terms & Conditions and this Privacy Policy.